Complaint Form

F eedback is sharing your thoughts.

Feedback is when you tell someone what you like or don’t like about something. It can be good (like saying “I love this!”) or not so good (like saying “I think this could be better”). It helps people improve or keep doing a great job !

A complaint is asking for something to be fixed!

A complaint is when something is wrong or unfair, and you tell someone because you want it to be fixed. For example, if a service didn’t happen the way it should, you can complain so they can make it better.

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Please tell us more about your complaint. Share what happened, when it happened, where it took place, and who was there.

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Otherways you can make a complaint about a provider are :

NDIS Quality and Safeguards Commission.

Phone: Call 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service: Ask for 1800 035 544.
Online: Complete the online complaint form.
Operating Hours: Monday to Friday, 9am - 5:30pm AEST (closed on public holidays).

Complaints Resolution and Referral Service (CRRS):

This service helps with complaints about Disability Employment Services, Australian Disability Enterprises, or Advocacy Services.

Phone: 1800 880 052
National Relay Service: Call 13 36 77 and ask for 1800 880 052.
Translating and Interpreting Service (TIS): Call 13 14 50 and ask for 1800 880 052.

Office of the Commonwealth Ombudsman:

If someone is unhappy with how their complaint was handled by the NDIS Commission, they can contact the Ombudsman for further review.
Phone: 1300 362 072
Website: Commonwealth Ombudsman

Advocacy Services:

Independent advocates can help individuals make complaints and ensure their voices are heard. You can find advocacy services through the Disability Advocacy Finder.

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